
the difference between an emotion-driven shouting match and creative problem solving.
bothering you. It should be a time when both people can give their
undivided attention to the issue. Don’t have important conversations
when you are very angry, upset, tired, in a hurry or under the influence
of alcohol or drugs. Ask the other person when is a good time to talk
about what is bothering you. If the other person puts up resistance in
meeting with you. Try to help them understand that the problem is
important to you.
difficult to work on. Take time to explore all the facts of the problem.
Don’t just assume you understand the problem until you have explored
it a bit. Frequently simple little issues have an important “hidden agenda”
under them.
next while you’re listening. Stay calm. Don’t interrupt. Allow the other
person time to share their point of view. Make a true effort to hear and
understand their concerns and feelings.
Work on one issue at a time. Make up your mind about what is your main
concern and discuss it. Don’t bring in other topics until each is fully
discussed. Don’t use your present concern as a reason to throw in all your
complaints from the past and then use the stockpile of complaints and
resentments from the past to fuel the present. Then the original complaint
gets put on the back burner and nothing gets resolved.
Know what your goals are before you begin. Ask yourself, what do I really
want from the other person, is it realistic? What are acceptable outcomes
to me? Then give the other person a chance to correct the situation.
Try to see the issue from the other person’s perspective and accept their
feeling without being judgmental.
Search for a solution that is satisfying for you both. Brainstorm, you
propose solutions and give the other person the opportunity to propose
solutions. Both of you offer as many ideas as possible in a brief period
of time without evaluating or judging them. Discuss the advantages and disadvantages of each proposal.
Be prepared for some compromise. Try to find solutions that are peaceful
and satisfying for both of you. If no solution is reached regarding the
problem or issue, set a time to begin the discussion again. When this
doesn’t seem to work, be prepared to disagree about some things.
Sometimes completely resolving a disagreement is impossible.
Express your appreciation to the other person for them discussing the
issue with you. Convey your respect and maintain a spirit of good will.
Finish on a positive note.
Conflicts and disagreements are a normal, unavoidable and even a
healthy part of relationships. These tools and techniques can help you
establish an atmosphere of cooperative problem-solving.
A Final Word
If you feel like your relationship has deteriorated to the point where
cooperative problem-solving can not be achieved, you may want to
consider a neutral third party to mediate the discussion.
Copyright Rashun Jones 2008 "All Rights Reserved" Reprint only with
permission from author





